Privacy Policy

Introduction

At MTX Contracts Ltd ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (www.mtx.co.uk) or engage with our services, in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and the Data Protection Act 2018.

We, as the "controller" of your data, are responsible for ensuring that your personal information is handled appropriately, legally, and safely.

For the purpose of the Data Protection Laws, the data controller is MTX CONTRACTS LIMITED, registered company number 04522396. If you have any questions or concerns about how we manage your data, please contact us at [email protected].

Collection of Your Data

  1. Data You Provide to Us

We collect personal information when you contact us via the website (for example, through enquiry forms or emails), register for services, or interact with us in other ways, such as during project discussions. The data we collect includes:

  • Full name
  • Company name
  • Telephone number
  • Email address
  • Job title
  • Postcode
  • Project-specific information (if shared)
  • Marketing preferences

You may also provide us with additional information through voluntary interactions, such as feedback, reviews, or inquiries via social media.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your interactions with our website. This includes:

  • Your IP address
  • Device identifiers
  • Pages viewed and duration of visits

For more details on our cookie usage, please refer to the "Cookies" section below.

  1. Data from Third Parties

We may receive personal data about you from third-party sources, such as:

  • Business partners or affiliates who share data with us (with your consent, where necessary)
  • Market research firms
  • Publicly available databases, such as industry directories

How We Use Your Data

We collect and process your personal data for the following purposes:

  • To respond to inquiries and provide you with requested services
  • To communicate with you about your projects or business interactions
  • To send marketing communications (with your consent, where required)
  • To improve our services, website functionality, and customer experience
  • For compliance with legal obligations or for legitimate business interests, such as project development, market research, or client communication

How We Use Your Data for Marketing

If you are a consumer or business partner, we may send you marketing emails or other communications regarding our services, offers, and relevant updates. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Who We Share Your Data With

We may share your personal data with carefully selected third parties, including:

  • Service providers who assist us with customer support, project delivery, and marketing activities
  • Legal or regulatory authorities, where required
  • Partners and contractors working with us on your projects

In such cases, we ensure that appropriate safeguards are in place to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in compliance with legal and contractual requirements. If you would like more information about our data retention practices, please contact us.

Information Security

We have implemented robust technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. Our systems are regularly monitored, and we conduct vulnerability assessments to ensure data security.

Your Rights

As a data subject, you have the following rights under data protection laws:

  1. Right of Access: You can request access to the personal data we hold about you.
  2. Right to Rectification: You can request corrections if your personal data is inaccurate or incomplete.
  3. Right to Erasure: You can request the deletion of your data under certain circumstances.
  4. Right to Object: You can object to the processing of your personal data for certain purposes.
  5. Right to Restriction of Processing: You can request a restriction on the processing of your data.
  6. Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
  7. Right to Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

For more details, please refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on our website, and the revised policy will apply when you access our site after the update.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we process your data, please contact us at [email protected].

Complaints

If you are not satisfied with our response to your concerns, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.For more information, visit www.ico.org.uk.